We operate our family-oriented business from a customer responsive point of view offering the best possible service and satisfaction for both our associates and customers. We strive to run the best full service, prepared food grocery in our neighborhoods with long-term profitable growth. We are all responsible for innovations, growth and productivity, which through teamwork, creates an environment for success.
A Statement of Core Beliefs and Values
We recognize that value-added service and our family orientation set us apart from our competition. This allows our associates and customers to derive the best possible satisfaction from their experience at Robért Fresh Market. Recognizing that each neighborhood is different, it is very important to listen to our customers so that we may provide the products and services they desire. Realizing that every associate contributes to the success of the company, every associate is expected to strive for success to the best of their ability. Input, creativity and responsibility are expected of all.
We should continually ask ourselves the following questions: What am I doing to add value to our customers and company? Did I take initiative to change my job over the last year to better realize our core objectives? How many new products, customers or cost-saving ideas can I attribute to my efforts? How can I upgrade my own skills, the skills of others, or the knowledge base of my organization?
I Can Succeed
Performance is measured in terms of initiative, quality, innovation, teamwork, contribution to the bottom line and adherence to organizational values. Recognition is based on contribution and fairness and every associate has a right to participate. Every associate has a fair and equal opportunity to succeed and will be rewarded on the basis of commitment and results! We want to excel and be the best that we can at what we do!
Marc and Darlene Robért open their first location on the corner of West Esplanade and Transcontinental in Metairie. They envisioned a neighborhood-oriented, full-service market filled with the highest quality fresh produce supplied by local growers whenever possible, hard-to-find gourmet items, signature offerings made from scratch in the foodservice and bakery departments, and prime cuts of meat.
Marc and Darlene open their second store in the Lakefront area at the corner of West End Blvd. and Robert E. Lee Blvd. (now Allen Toussaint Blvd.) in New Orleans. They add more products and services in direct response to what the neighborhood wants and needs.
Marc and Darlene had the opportunity to bring their passion for delivering quality and fresh items, paired with friendly service, to other New Orleans neighborhoods with four new locations: Faubourg Marigny / Bywater (corner of St. Claude and Elysian Fields Avenues), Mid-City (corner of Canal Street and Carrollton Avenue, as well as Broad Street) and the Warehouse District (on Annunciation Street).
Hurricane Katrina brings much devastation to the New Orleans area, including damage to all six of the Robért grocery stores.
NOVEMBER 1, 2005
Robért Fresh Market in Metairie reopens its doors post-Katrina.
OCTOBER 30, 2007
Robért Fresh Market reopens in one of the city’s most devastated neighborhoods as a result of Katrina on the Lakefront. The reopening of this location marked the rebranding of the company and commitment to rebuilding a city it loves.
Robért Fresh Market opens a store at the corner of Carrollton and Clairborne Avenues in New Orleans.
Robért Fresh Market opens a brand new store in the Marigny, offering fresh food in an underserved community.
Robért Fresh Market enters the Baton Rouge market with a newly renovated store on Highland Road.